We are here to help you 24/7
Welcome to the AliExpress Customer Support page. At AliExpress, we are dedicated to providing you with a seamless, secure, and enjoyable shopping experience. As a global marketplace connecting millions of buyers and sellers from around the world, we understand that questions, concerns, and issues may arise. Whether you are tracking a package, inquiring about a product, managing a return, or seeking assistance with your account, our team is ready to assist you.
Our commitment to customer satisfaction is paramount. We have established multiple channels of communication to ensure that you can reach us in the way that is most convenient for you. Below you will find detailed information on how to contact our various departments, access our self-service tools, and resolve disputes effectively. Please read through the following sections to find the appropriate contact method for your specific needs.
Our virtual assistant Eva is available 24/7 to help with common queries. For complex issues, you can connect with a human agent.
Start ChatFor non-urgent inquiries or detailed documentation regarding orders, please email our support team directly.
Send EmailBrowse our comprehensive FAQ database for instant answers to thousands of common questions.
Visit Help CenterFor the majority of inquiries related to shopping on AliExpress, our Online Help Center is the fastest way to find answers. However, if you need personalized assistance, our customer service team is equipped to handle a wide range of topics.
If you are experiencing delays with your shipment or cannot track your package, we recommend checking the "My Orders" section of your account first. Tracking information is updated in real-time as provided by logistics carriers. If the tracking information is stuck or unclear for more than 10 business days, please contact our support team. We can liaise with the seller and the logistics provider to locate your package or initiate a claim if it is deemed lost.
If you receive an item that is damaged, defective, or not as described, you are protected by our Buyer Protection program. You can open a dispute directly through your order history. If you have questions about the dispute process or feel that a decision was made in error, you can escalate the issue to our Customer Service team. Please have your Order ID and any relevant photos or videos ready to expedite the process.
For difficulties related to payments, such as declined credit cards, double charges, or coupon application errors, our billing support team is available. Please do not send full credit card numbers via email. Instead, use our secure Live Chat feature where an agent can guide you through secure verification steps to resolve payment blocks or verify transactions for security purposes.
AliExpress is not just for individual shoppers; we are a hub for global commerce. If you are a business looking to partner with us, we have dedicated teams to assist you.
If you are a manufacturer or a retailer interested in selling your products to a global audience on AliExpress, we invite you to join our seller platform. For inquiries regarding seller registration, onboarding fees, and category restrictions, please visit our Seller Portal or contact our Merchant Support team. We offer comprehensive guides on how to list products, manage inventory, and optimize your store for international sales.
Content creators, bloggers, and website owners can monetize their traffic by joining the AliExpress Affiliate Program. If you have questions about commission rates, link generation, or payout schedules, please contact our Affiliate Support team. We provide dedicated account managers for high-performing affiliates to help you maximize your earnings.
For entrepreneurs running dropshipping businesses, our DS Center offers tools to streamline your operations. If you encounter technical issues with API integrations or need assistance with bulk ordering, our specialized Dropshipping Support team is available to ensure your business runs smoothly.
We take legal compliance and the protection of intellectual property rights very seriously. We have established specific channels for handling legal requests and IP claims.
If you are an intellectual property rights owner and believe that a listing on AliExpress infringes upon your trademarks, copyrights, or patents, please use our Alibaba Group IPP Platform to submit a takedown notice. This is the most efficient way to ensure your request is processed promptly. For general inquiries regarding our IP policies, you may contact our Legal Department.
Your privacy is important to us. If you have questions about how we collect, use, or store your personal data, or if you wish to exercise your rights under GDPR, CCPA, or other privacy regulations (such as accessing or deleting your data), please contact our Data Protection Officer at [email protected]. We are committed to transparency and will respond to all valid data subject requests within the statutory timeframes.
Law enforcement agencies seeking information regarding user accounts or transactions for the purpose of criminal investigations should submit a formal request through our Law Enforcement Portal. All requests must be accompanied by valid legal process (e.g., a subpoena or court order) and will be reviewed by our legal team before any data is disclosed.
AliExpress acts as a global platform with operations and support teams located around the world. While our primary operations are digital, you may direct formal correspondence to our corporate offices listed below. Please note that these locations do not handle walk-in customer support or returns.
We are constantly striving to improve our platform and value your feedback. If you have suggestions for new features, have identified a bug on our website or app, or simply want to share your thoughts on your shopping experience, please use the "Feedback" form located in the settings menu of your account. While we cannot respond to every piece of feedback individually, our product development teams review all submissions to guide future improvements.
AliExpress is an online marketplace that never sleeps. Our website and app are available 24 hours a day, 7 days a week, 365 days a year.
Thank you for choosing AliExpress. We look forward to serving you and ensuring your global shopping experience is nothing short of excellent.